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Request a quote from Nidec Drive Technology America Corporation.

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Return Authorization

Nidec Drive Technology Corporation (NDTC) Return Authorization.

RMA Process for Gearboxes requiring an Inspection or Repair

Any repairs or inspections on a Nidec product will occur at our North American headquarters in Glendale Heights, IL. To initiate an inspection and repair process, please follow the steps outlined below:

  1. Complete the RMA form and return to your designated customer service representative
    1. If you need the email for your designated customer service representative, please call 1-800-842-1479
  2. Nidec will then send you an RMA document with shipping instructions. The NDTC RMA number must be on the outside of the box or crate when the unit is shipped to our warehouse. Product returned without an RMA number will be rejected.
  3. After the inspection and evaluation is complete, an inspection report will be created and sent. This process takes approximately 2 weeks after we receive back the gearbox.
  4. If a replacement unit is needed before an inspection is complete, please issue a PO for a new unit. If the returned unit is found eligible for credit, a credit will be issued at the end of the month against the originally purchased gearbox.
  5. Please note that custom units are non-cancellable and non-returnable.

RMA Process for Gearboxes for non-repair or non-inspection related reasons

  1. Complete the RMA form and return to your designated customer service representative
    1. If you need the email for your designated customer service representative, please call 1-800-842-1479
  2. Nidec will then send you an RMA document with shipping instructions. The NDTC RMA number must be on the outside of the box or crate when the unit is shipped to our warehouse. Product returned without an RMA number will be rejected.
  3. Product being returned for non-repair or inspection related reasons must be in new, unused condition and in their original packaging.
  4. Product being returned for non-repair or non- inspection related reasons are subject to a restock fee.
    1. Stock items = 25% restock fee
    2. Non-Stock items = 50% restock fee
    3. Custom units = non-cancellable and non-returnable.

SUBMISSION AND ACCEPTANCE OF ORDERS

  1. All orders and contracts are subject to acceptance or rejection by an officer of Seller or any individual authorized by Seller in writing, at the main offices of Seller, which approval or rejection shall in all cases be in writing to the Buyer, and no order or contract shall be binding until so accepted. Seller reserves the right to refuse any business originating in the Territory of the Buyer, for any reason which in the considered judgment of Seller is sufficient grounds for refusal.
  2. On orders and contracts of a deferred-payment nature, all such payment and credit extensions are subject to final review and approval by Seller. Seller may accept such orders or contracts, withhold shipment after initial acceptance if for any reason the Buyer’s credit has become impaired.

Contact us with any questions that you may have.

RMA Request Form