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Request a quote from Nidec Drive Technology America Corporation.

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Return Authorization

Nidec Drive Technology Corporation Return Authorization.

Explanation of RMA Process

Any repairs or inspections on a Nidec DTC product will occur at our North American headquarters in Glendale Heights, IL. To initiate a repair or inspection process, please follow the steps outlined below:

  1. Issue a purchase order for $75.00 to Nidec DTC, which will be the evaluation charge. This charge covers the manual disassembly and inspection of the unit. Also include the part number, serial number and/or manufacturing number on the unit within your purchase order.
  2. Nidec DTC will then send an active RMA number for the unit. The Nidec DTC RMA numbers need to be on the outside of the box or crate when the unit is shipped to our warehouse. It’s also advised to indicate the RMA number on any associated paperwork or labeling.
  3. After the initial evaluation is completed, a quote will be generated by Nidec DTC which will include the cost of parts and labor for the potential repair.

RMA PROCESS

  1. If you accept and approve repair quotation, the initial $75 evaluation fee will be waived and credited back towards your repair. The evaluation fee will also be waived if the situation was determined to be a warranty issue or if you decide to purchase a new replacement unit.
  2. If you choose to dispose of the unit at Nidec DTC’s facility or to have the unit return “as is”, your purchase order for $75.00 will be invoiced to cover the cost of the evaluation.

SUBMISSION AND ACCEPTANCE OF ORDERS

  1. All orders and contracts are subject to acceptance or rejection by an officer of Seller or any individual authorized by Seller in writing, at the main offices of Seller, which approval or rejection shall in all cases be in writing to the Buyer, and no order or contract shall be binding until so accepted. Seller reserves the right to refuse any business originating in the Territory of the Buyer, for any reason which in the considered judgment of Seller is sufficient grounds for refusal.
  2. On orders and contracts of a deferred-payment nature, all such payment and credit extensions are subject to final review and approval by Seller. Seller may accept such orders or contracts, withhold shipment after initial acceptance if for any reason the Buyer’s credit has become impaired.

Nidec DTC does have a return policy agreement with certain OEM customers, if your return falls within one of these agreements the evaluation cost will be waived.

Contact us with any questions that you may have. We appreciate your business, and we look forward to continuing to work with you.